FOR Carmen Kanematsu, owner of Minshuku KCS Hotel and Restaurant, entrepreneurship was learned through experience, not formal training. After recognizing the earning potential of their vacation home in Puerto Galera, she transformed it into a hospitality business that has welcomed guests for over seven years.

Operating on an island came with early challenges, especially after opening just before the pandemic. Despite uncertainty, Carmen’s persistence helped the hotel steadily gain its footing.

Guests return not only for authentic Japanese cuisine but also for the warm, family-like service. True to its name, “Minshuku” reflects traditional Japanese lodgings that offer a home-away-from-home experience.

As the business expanded, reliable internet became essential. Frequent outages from their previous provider caused stress, especially when guest complaints arose. Carmen eventually switched to Converge, encouraged by recommendations and its reputation for stability.

The improvement was immediate. A stable connection reduced complaints and allowed the team to focus on service. Faster, reliable internet also enabled quicker responses to bookings and inquiries, meeting modern guest expectations.

With dependable connectivity, operations run more smoothly, guests are more satisfied, and the team can focus on delivering exceptional service and memorable stays.