ZOOM Communications Inc. has launched ZoomMate, an artificial intelligence (AI) assistant designed to help users turn workplace conversations into completed tasks by connecting meetings with business applications and enterprise workflows.
The product, which became generally available on June 1 in North America, integrates with platforms including Salesforce, Jira, Slack, ServiceNow, Google Workspace and Microsoft applications to automate workflows and generate work products from meeting discussions.
The launch expands Zoom's AI offerings as companies increasingly adopt agentic AI systems capable of searching enterprise data, executing workflows and creating business documents with limited user intervention.
"Before, during, and after the meeting, ZoomMate connects what was decided to what needs to happen next across every system where your work lives," said Russell Dicker, chief product officer at Zoom.
According to the company, ZoomMate can search across Zoom, connected enterprise systems and the web to retrieve information from customer records, project files, service tickets and meeting content. It can also automate tasks such as scheduling meetings, updating records, creating follow-up actions and triggering workflows across integrated business systems.
Zoom said the AI assistant can generate presentations, documents, spreadsheets and reports from meeting discussions and enterprise data, updating them as projects evolve.
"The market is moving away from isolated AI helpers and toward tools that can better connect decisions, data, and workflows across an organization," said Melody Brue, vice president and principal analyst at Moor Insights & Strategy. "ZoomMate approaches this differently because it sits inside the conversations where those decisions unfold."
The company said the platform is intended for knowledge workers, sales teams, product and engineering groups, and human resources and operations staff by reducing manual administrative work and keeping business processes connected to meeting discussions.
ZoomMate is available to online and direct customers in North America for $20 per user per month, including AI credits. Zoom said the service is expected to expand to additional regions, including Europe, the Middle East, Africa and the Asia-Pacific, later this year.