DEPARTMENT of Human Settlements and Urban Development (DHSUD) Secretary Jose Ramon Aliling said on Tuesday that the agency has maintained zero overdue regulatory applications in all Regional Offices (ROs) and the central office for three consecutive weeks.
Aliling said the feat effectively sustained the gains of its intensified efforts to streamline regulatory processes and improve public service delivery.
This milestone is part of its Zero Backlog Program (ZBP), a key initiative under Aliling’s 8-Point Agenda aimed at ensuring the timely processing of regulatory applications and eliminating delays across all offices, the housing department said.
It said that among the applications covered by the program are Certificates of Registration and Licenses to Sell (CR-LS), which are required before private developers can legally construct and sell subdivision and condominium projects.
Aliling said the agency achieved the milestone after a comprehensive internal audit he ordered, which identified that a significant number of pending regulatory applications were concentrated at the regional level.
To address this, the housing czar deployed senior officials to oversee specific ROs, closely monitor operations, and implement measures to fast-track the processing of pending applications and remove operational bottlenecks, according to DHSUD.
These interventions enabled it to eliminate all overdue regulatory applications and sustain the accomplishment for three straight weeks, it added.
“The faster the process, the quicker we can build more housing, especially under our President Ferdinand Marcos Jr.’s expanded ‘Pambansang Pabahay para sa Pilipino’ program,” Aliling said.
He emphasized that maintaining zero overdue applications reflects the department’s commitment to providing faster, more efficient and citizen-centered government services.
“The goal of the Zero Backlog Program is not only to clear pending applications but to ensure that developers, investors and the Filipino public can rely on a regulatory system that is timely, transparent and responsive, as directed by the president,” Aliling said.